Terms of Service

Payment Terms & Process

Written Discussions are the Preferred Mode & channel of Communication. Client is required to send the full requirements along with the designs/mockups to quote. Our PM will look up the task and come up with the questions until the scope is agreed and 100% understood. Once done, the quote will be announced.

When we quote a fixed price, we quote for the very specific scope agreed only. Each Content, Layout, or functionality update deviating from that scope is charged at an hourly rate agreed.

After approval of the quote, we accept 50%-100% advance payment depending on the scope of work before commencement of the project, while remaining payment (if any) is made at the project completion upon project approval on showing at our staging server. The next stage is transferring the work to the live site.

Our services are white labeled, especially helping web agencies and freelancers. That would mean our staging URL won’t have our identity shown and will be a White Labeled URL/IP so you can feel free to show progress if working for your clients.

We tend to work on our own internal staging server. If insisted by the client, we can work on the client’s staging server, provided there won’t be any interference by any other developer or party during the course of work. In case an issue arises on the client staging server, Foliohub won’t be liable for that by any means. All work on live sites (without using our staging server) is done on a prepaid basis, i.e., 100% advance payment of the scope.

We accept Credit Cards, PayPal, and Debit Cards. For US clients, we also offer the facility to make payment via Wire Transfer.

We request our clients to provide any Constructive Feedback regarding the work completed within 3 days of project completion (i.e., showing at our staging) or after a project is shown. If no feedback is received within the given time-frame, the project will be considered approved and marked as completed.

The client is required to make Payment within one week of completing the project (i.e., showing at our staging). In case of failure to complete the payment in the given time-frame, the case will be forwarded to the finance and recovery team of Foliohub to proceed with necessary actions.

Deployment on Client Server

Deployment on the client server up to one hour of work will be free. If the client server has issues or is not up to the mark to host websites, the client will fix the hosting issues with the hosting provider. If Foliohub’s help is required to deal with the hosting company, any time exceeding one hour during discussions or fixing the server issues with the hosting provider will be charged as per the hourly rate. We’re solely responsible for development and providing Deployment service as a compliment, not for any hosting side issues like DNS or permissions. Foliohub may opt to send raw files in a ZIP folder so the client can upload them on the server.

Web content writing is an additional task. We would provide content writing services only when it is agreed upon in the written contract.

Logo Designing is not part of website design.

Working on Pre-made Themes

If a client hires Foliohub to work on a pre-made theme from a 3rd party online, i.e., ThemeForest, where the code was initially done by the 3rd party Theme Developer and not Foliohub itself, Foliohub will not be liable for any issues or conflicts caused by existing code problems. Foliohub will not be liable in case of performance, speed, junk code, W3C validation, plugin integrations, or any unknown issues caused by the theme. The client is required to contact the theme developer to fix the issues. If requested, Foliohub can fix the issues and charge for the fixes or updates. If Foliohub proposes a theme and the client approves it, which results in problems later due to bad code, Foliohub won’t be liable as quoted above.

Paid Plugins/Apps

The client will be requested to purchase any Paid Apps/Plugins required to complete a development cycle, while the client will be the sole owner of the purchased asset.

Custom Design Cycle

Standard Custom Design does not include Illustration design/s. In case characters or illustrations are required, a quote will be provided depending on the number of elements required. Standard Sites contain the use of Font Awesome and Images.

Foliohub does not take responsibility for stock images or assets provided or used in the website design process. The client is required to provide royalty-free images to incorporate into the website.

Foliohub usually designs 2-3 concepts per page template, while minor revisions are accepted in the design phase. Similar Pages follow the same template structure, and design is not required unless requested and agreed upon in the contract terms. After Approval of design mockups, Foliohub’s Team starts working on the development of the site, making it pixel-perfect as per the mockups. Any revisions in the development phase deviating from the design or functionality will be charged extra and thus, iterations are recommended during the mockups/designing phase.

After completing any project, we will not be responsible for any upgrade/downgrade of a website except if you sign a maintenance contract with us.

Responsive Matrix

While working on “Responsive” websites, Foliohub Front End Developers use their best possible discretion to develop Tablet & Mobile versions of the website, ensuring that the website is not penalized in Google rankings as per the Mobile Geddon update. If the client decides to achieve a customized/unique structure/layout for the Tablet & Mobile versions, PSD files would be required, with an additional cost for coding as per specific design.

Content Terms

Foliohub reserves the right to refuse to work on any project without providing justification. We will not provide services for illegal web projects, offensive content, drugs, pornography, alcohol, and gambling material.

Clients are fully responsible for the content they provide for their web pages. Foliohub is not responsible for copyright issues related to the content provided by clients.

Customer Support

We provide client support via emails/Skype chat in written form to make sure you get 100% quality work as per your expectations.

For custom requirements, please fill-up the Estimation Form and we will get back to you within 1 business day.

Foliohub provides 30 days of support for fixes after work is completed and approved. All fix requests after 30 days of completion will be charged extra. We provide continuous support for updates and new requests charged as per the Hourly Rate.

Turnaround Times

Our turnarounds are usually very quick, but we like to see the project requirements first to share the timelines. Once we announce an ETA for a project, we request our clients to respond within 24 hours when feedback is expected to enable us to meet deadlines. If the project is divided into phases and one phase, like designing, gets delayed for any reason, the other phases would take their expected time, and the project ETA would be revised.

Refund Policy

We offer a refund if we fail to deliver your project.

Technical Support

We provide 1 month of free technical support for fixes.